Terms and Conditions
General Information
- All of our products are handmade from natural products; variations in colour, texture and finish are part of the attraction of the piece and are not considered flaws. Due to availability, reasonable changes to the product you order may be made without prior notification. All orders must be in writing on headed paper (the exception of show orders, then a signature is required for confirmation.
Minimum Trade Terms
- Our minimum Trade order is 4 pieces or £500/$1000, which ever is the greater
- We accept the following: Visa/MasterCard, cheques, wire transfers, BACS/CHAPS and Paypal.
- All prices are subject to change without notification.
- All prices are subject to VAT or Sales Tax if applicable
Credit Terms
- In the US, all first orders must be prepaid at the time of placing the order.
- For established customers we will offer the option of net 30-day terms - in the US this is subject to approval from our credit rating partner. Should, for any reason, credit be refused the order must be paid for in full before it goes into production.
Samples
- All Show samples must be paid for in full before they are shipped or leave the booth.
Delivery
- We will endeavor to ensure your order is delivered within six weeks. However, on occasions, it may take a little longer. We will notify you of any delay but we cannot be held responsible for any claims made as a result of the delay.
- All US deliveries are FOB High Point, NC, unless otherwise agreed at time of placing order
Cancellations
- Cancellations may only be accepted within five business days of placing the original order. The cancellation must be in writing and faxed or e-mailed to Customer Service.
Damage Claims
- It is very rare, but sometimes damages might occur. Please notify us of any such damage so that we may take suitable action.
- All damages must be reported to us within five working days of receiving the goods. Any damaged packing must be reported and noted on the delivery note and if possible photographs taken.
